Everything below is the short answer. If it is not here, or it is urgent, call or text (949) 600-3097 and you will reach a person. For anything that can wait a few hours, email dre@afctraining.com.
Reaching a person
- Anything at all: (949) 600-3097 or dre@afctraining.com.
- Foundations classes: Coach Mikey runs that program directly. (949) 309-6076 or foundations@afctraining.com.
- Inside the app: open Messages and ask. Common questions are answered on the spot; anything that needs a decision goes to a person the same day.
- If your athlete is hurt or something is wrong at the field right now, call. Do not wait on a message.
Signing in
The app and the website are one account. Whatever you use on afctraining.com is what you use in the app, and a password change applies to both.
- No code arrived. Check Promotions and Spam first, which is where it lands for some email providers. If it is not there after a minute, call or text and we will send it another way.
- Forgot the password. On the sign-in screen, choose to have a sign-in code emailed instead. It signs you in without a password.
- Wrong email. Use the address that received your booking confirmations. If you are not sure which one that is, ask us and we will look it up.
Booking, moving and cancelling
- Book from the Home screen. Pick the session, the time and the coach, and pay in the same flow.
- To move or cancel, open the session from your Home screen. Both are on that screen, and neither needs a phone call.
- Cancellation terms are shown on the booking itself before you confirm anything, so what you see there is what applies to that session.
- If a time is not showing on the calendar, it is already taken. Tell us the day you want and we will find the closest one.
- If we ever call a session off for weather, you will hear from us before the start time.
Payments, and the three things in your wallet
Payments are handled by Stripe. AFC never sees or stores your card number.
Your wallet can hold three different things, and they are deliberately never added into one figure, because each one buys something different:
- AFC Tokens. Spendable value, one token to the dollar.
- Program credit. Tied to a specific program.
- Session credits. Prepaid seats in a particular format, such as a private or a small group.
If a charge looks wrong, do not work it out from the app. Call or email and we will pull the actual record and fix it.
Your athlete's details
- Add or edit an athlete from the More screen: name, date of birth, a photo, allergies, medical notes and an emergency contact.
- The emergency contact is the one that matters most. It is what a coach sees on the field roster, and it is the number they will call.
- Photos are visible to AFC coaching staff only, so a coach can match a face to a name at the first session.
Waivers and report cards
- The athletic waiver is on your account, under More, and is also readable at afctraining.com/waiver. Booking opens once it is signed.
- Report cards appear on your athlete's screen at the end of a training block, and you are notified when a coach publishes one.
Deleting your account
You can delete your AFC account from inside the app: More, then Delete my account. Before anything is removed you are shown exactly what goes, what stays, and why.
What is removed
- Your sign-in, contact details and password.
- Your athletes' profiles, coach notes and progress report cards.
- Your saved card. Nothing is ever charged again.
- Any photo or media permission you gave us.
What we have to keep
- Payment records, for as long as tax and accounting rules require.
- Signed waivers. These are the legal record of a decision you made on a date.
- Attendance behind sessions a coach has already been paid for.
Records we have to keep are kept for seven years, and signed waivers longer, because they cover something that happened while your athlete was a minor. They are not used for anything else.
Two things pause it
Neither stops you leaving. Both mean we talk to you first, because walking away from money or a booked session without a word is not something we will do quietly.
- You still hold tokens, program credit or prepaid sessions. We settle that with you before the account closes.
- You still have sessions booked. We sort those out with you first.
You have a week to change your mind
The account closes seven days after you ask, and the app tells you the exact date. Until then you can sign in and undo it, and nothing has been removed. After that date it is gone.
If you would rather we handled the whole thing, email dre@afctraining.com and we will do it for you and confirm when it is done.
The rest
We train at Lake Forest Sports Park in Orange County, California, Monday through Friday. The field and the meeting spot for your session are on the booking.
